Customer Service (Email/ Chat Support Services)

Cafe Codex is an IT consultancy, providing various business outsourcing services for both Email and Chat Support Services. We never cooperate with the quality of customer care services.

Organizations keep an online presence these days through a business site. They offer different items, services, and other kinds of help. Business sites make it simpler for customers to shop online. No matter whether it might suit them from their homes’ solaces or not.

It refers to how you treat customers before, during, and after they make a purchase. Employees “who can adapt themselves of the visitor” are critical to the success of such encounters. In this manner, giving excellent customer service chat obtain significance for organizations today.

We have a vast team of customer care services. They are from a high educational background and have several years of experience. Our team is always dedicated to hard work with high performance and minimal time.


Customer Care Service Strategy of Cafe Codex

Cafe Codex uses attractive Customer Care strategies and exciting plans for customer satisfaction. Our teams are attentive to customer queries and collaborate with the clients efficiently. Our specialists are very polite when communicating with a particular client.

Organizations need to give proficient customer service to stay in front of the contenders. From time to time, undertakings attempt to draw customers by providing unique offers, limits, deals, and so forth. Giving such offers and superb live chat service separates organizations from different contenders.

Our Customer Service Strategy is Unique in the market. They are unique for every kind of customer service relates to the chat and mail procedure. We have a team of all-rounders of customer services in our organization for various purposes.

A practical online live chat service framework will offer severe advantages to the business. They help in holding customers, expanding deals, and improving customer fulfillment.

Our customer service team never delays the replies that relate to the problems of the client. The user never needs to wait for the customer care expert’s response according to our reply criteria’ rules. We decide some rules of reply criteria which the Customer care specialist follows.

Rules are:


  • Firstly, customers lean toward the Internet. They are looking for the accommodation and simplicity it offers. Organizations ought to give live chat services to customers who need this solace.
  • At whatever point the customers shop online, they will hope to have customer uphold accessible whenever they need.
  • Next, every customer will have an alternate inquiry at each time. And, it isn’t necessary that inquiries in the FAQs will answer the entirety of the customers’ questions.
  • Henceforth, if a live chat service is accessible, the customers can rapidly get answers to their questions. In addition, it is undeniably more helpful for the customers to chat instead of settling on a telephone decision or email.
  • As when customers call a helpline number, it very well occupying because of the huge volume of calls. Indeed, even customer service through email includes some measure of time.

Email & Chat Support Services Team

We also have a large customer service department working for both Email & Chat Support Services as per the requirement. Thus our organization provides the best customer support chat process in the Delhi NCR.

However, the customers don’t need to sit around sending sends then sitting tight for its answer. As the specialists can rapidly give customers answers along these lines. Tackling the entirety of the inquiries of the customers, he will rapidly begin buying. This is also hard to accomplish with different types of methods of correspondence like voice or email.

Customer service refers to the importance a company places on customer service compared to other factors. However, a company that values good customer service may invest more in employee training than the average organization. That’s why, it may interview customers for input regularly.

Email and Chat Support Services Department of Cafe Codex

The Customer service department of Cafe Codex is divided into two separate departments. First is the Chat customer service department. And, another is the Email customer service department. Customer service is critical to an organization’s ability to produce profits and revenue from an overall sales process. One positive customer service experience will alter a customer’s entire view of the company.

Customer support refers to a collection of programs. Design in such a way to help consumers make the most cost-effective use of a product. It involves assisting with the product’s preparation, installation, training, troubleshooting, repair, update, and disposal.

Generally performing these services at the customer’s location. Refers to as “at home customer care” or “at home customer assistance” in this situation. Technical support refers to technology items such as cell phones, televisions, computers, software, and other electronic or mechanical goods.

Why Choose Us?

Losing a customer because of late reactions has been a predominant disquietude. These inauspicious rates, when left unseen, would cause an extraordinary effect on the business. One positive customer service experience will alter a customer’s entire view of the company.

  • That is the reason innovation and online designers keep on discovering ways. This tends to the worries of the new world. Imagine that the creation of planes and shot trains with the point of quicker transportation.
  • Acquaint cell phones and the Internet with us for snappier correspondence. The steadily changing world necessities, advancement, and versatility are the key to enduring and flourishing.
  • In this manner, live chat considers out of the virtuoso personalities of those individuals who accept that business keenness involves brilliant customer service.

Live chat doesn’t expect to answer questions on ongoing, yet more along these lines. It helps build relationships with your guests and customers through customized correspondence.

At the point when you speak with somebody immediately, you support a relationship that is based on a closer-to-home level. As you begin to trade words and remarks, you come to know the individual and his goals. Customer surveys and Net Promoter Score analysis, which are useful to calculate the level of loyalty.