Business Process Outsource

Cafe Codex is an IT consultancy that provides the best business process outsourcing service in the Delhi NCR. A business process outsource is the technique of contracting any particular work process with an external service provider.

We offer business process outsourcing services to several small and big kinds of organizations. Since the BPO(Business Process Outsource) services are also related to payroll, accounting, telemarketing, data recording, social media marketing, customer service. And many more services related to the growth and promotion of the business.

Therefore, Cafe Codex is one of the best business process outsourcing companies in Delhi, NCR. Having a huge department for BPO services with also highly qualified and experienced BPO service agents in our team.

Since the BPO service is mainly used for marketing advertising as well as for survey purposes. Effectively executed through both Voice and Non-Voice services like call center support services related to the product of a particular organization. Although the voice-based BPO services are directly engaged with the client. Whereas non-voice BPO is a back-office job with a 24×7 active environment for customer support.

Business Process Outsource

However, the business process of outsourcing services is a crucial part of a particular organization. Thus we offer mainly two kinds of Business Process Outsource services which are as follows:

  • Voice Customer Service
  • Domestic Technical Support
  • BPO Outsourcing Services
  • Backend Support Services

Though both these services are the most important parts of the business process outsourcing department in any organization for various purposes. That’s why Cafe Codex has two separate teams, especially for these services. For providing all kinds of Best BPO services in Delhi and India at minimal cost as per the customer satisfying budget.

voice customer services

Voice Customer Service

The voice-based customer service of BPO consists of two processes-the inbound and outbound processes. However, this service enables the organization agent to make calls to the customers for selling services as well as the products with troubleshooting of various problems. The non-voice processes of BPO are also typical jobs that do not require direct interaction with the customer, and therefore, this kind of BPO job includes computer work. The agent can also text or chat with the customer related to the problem issues in this process.

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technical support service

Domestic Technical Support

As the domestic technical support officers are always available on the help desk to resolve the issue of customers. Technical support services are related to the issues of technical products as well as services. Since the agents can also deliver technical support to the customer in various ways like a phone call, e-mail chat, live support software task, live chats on websites, and many other tools. Hence, we provide every kind of business process service related to outsourcing. Besides it, the BPO is the subset of the outsourcing section of a particular business entity related to the product and service.

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Our BPO Team

Cafe Codex has various teams to provide the service of business process outsourcing for many small as well as big organizations. Also, we have experienced and skilled BPO service agents for both department voice and Domestic technical customer service. Plus, the agent of a particular call center specialist deals with several various challenges every day. Effective communication and voice tone is also essential part of the particular call center. We offer the top BPO Services for International and domestic call centers in Noida, Delhi, and India. Every team of business process outsources follow seven stages standard for providing better service of the particular product.

These stages are as follows:

  • Firstly, assessment of sourcing requirements.
  • Secondly, the proposal from the organization.
  • Then gather and evaluate the information related to the BPO project.
  • Now, contracting between customer and organization.
  • Transition responsibilities from customer to organization.
  • Last of all, transfer of resources and responsibilities back to the original organization with high outcomes.

Hence, all the above seven stages are used as guidance for both customers and service providers. All stages are beneficial to both who plan involvement with the business process outsourcing of particular service. Additionally, having many BPO agents in our team with several years of experience.

Importance of Business Process Outsource

Presently, the BPO is mainly used for outsourcing the front office administrative tasks related to the product and services. Accordingly, the third party is responsible for all operations of business function in BPO services. Plus, the BPO executive can handle all voice calls professionally.

They also deliver correct information about their company’s services as well as products to the customer. In conclusion, we are a leading service provider of several BPO services such as technical support, customer support, telemarketing, insurance processing, data processing, form processing, and many other services.

Why Cafe Codex for Business Process Outsourcing Services?

Cafe Codex has a complete department of business process outsourcing management, which can easily manage all the services delivered by the BPO officers.

Hence, we are the only reputed IT consultancy in Delhi NCR which provides all the services related to the BPO department. Also, deliver the service on time as per the deadline with high communicators in our team. Similarly, the service agents of Cafe Codex can easily understand the client’s issue. And also resolve that in a specific time period with a better solution.